FAQ

Shipping & Ordering

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Shipping usually takes 3-5 business days. You will receive a tracking number once your order has been shipped.

As long as your order has not yet been shipped, you can change it. Please contact our customer service to do so.

We deliver within Germany and to several European countries, including the Netherlands, Belgium, Austria and Luxembourg.

payment

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We accept common payment methods such as credit card, PayPal, Sofortüberweisung and Klarna.

Yes, you can also buy from us on account. This option is available at checkout.

Yes, we use secure and encrypted payment systems to protect your data.

Return

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To return an item, please contact our customer service team. You will then receive further instructions.

You have 14 days to register a return and send the item back.

Yes, once we have received and inspected the return, we will refund the purchase amount to your original payment method.